Freshservice

List tickets

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List Freshservice tickets.

Inputs

Champ

Type

Description

requesterEmail

string

The email of the requester, this field is optional and can be combined with other filters.

createdTimeRange

The ticket creation time range, this field is optional and can be combined with other filters.

status

enum

The status of the ticket, this field is optional and can be combined with other filters. Allowed enum values: open,pending,resolved,closed

priority

enum

The priority of the ticket, this field is optional and can be combined with other filters. Allowed enum values: low,medium,high,urgent

Outputs

Expand All

Champ

Type

Description

tickets [required]

[object]

cc_emails

[string]

fwd_emails

[string]

reply_cc_emails

[string]

fr_escalated

boolean

spam

boolean

email_config_id

number

group_id

number

priority

enum

requester_id

number

requested_for_id

number

responder_id

number

source

enum

status

enum

subject

string

to_emails

[string]

department_id

number

id

number

type

string

due_by

string

fr_due_by

string

is_escalated

boolean

description

string

description_text

string

category

number

sub_category

string

item_category

string

custom_fields

object

created_at

string

updated_at

string

tags

[string]

attachments

[object]

url

string