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Overview
Status Pages is part of Datadog’s Incident Response suite, alongside On-Call and Incident Management. It lets your team proactively communicate service availability and incidents with customers or internal stakeholders through a shareable web page.
Use Status Pages to:
- Share the availability of critical systems and features
- Communicate service disruptions clearly during incidents
- Reduce inbound support volume with proactive email notifications
There are three RBAC permissions that are relevant to Status Pages. Users with the Datadog Admin Role have all the necessary permissions.
To create, update, or publish Status Pages, you must have status_pages_settings_read, status_pages_settings_write, and status_pages_incident_write RBAC permissions. For more information, see Access Control.
| Name | Description | Default Role |
|---|
Status Pages Settings Read
status_pages_settings_read | View the list of Status Pages, the settings of each Status Pages, their Incidents, and launched Internal Status Pages. | Datadog Read Only Role |
Status Pages Settings Write
status_pages_settings_write | Create and launch new Status Pages, and configure Status Pages settings. | Datadog Admin Role |
Status Pages Notice Write
status_pages_incident_write | Publish and update Incidents. | Datadog Admin Role |
Create a status page
- In Datadog, navigate to Service Management > Status Pages.
- Click Create Status Page and follow the onboarding flow:
| Field | Description |
|---|
| Status Page Type | Choose who can access the page:
- Public - Anyone with the link can view
- Internal - Only authenticated users within your Datadog organization can view |
| Page name | Displayed as the page header (if no logo is uploaded).
Example: Acme Cloud Platform |
| Domain Prefix | Used as your status page subdomain prefix.
Example: shopist → shopist.statuspage.datadoghq.com
- Must be globally unique
- Lowercase, alphanumeric, and hyphenated
- May affect links if changed later |
| Subscriptions (optional) | Enable users to receive email notifications about status page updates. When subscriptions are enabled, users can sign up to get notified about new notices and updates. You can turn subscriptions on or off for each status page. Note: Email subscriptions are double opt-in, email must be confirmed. |
| Company logo, Favicon, or Email Header Image (optional) | Upload a logo, favicon, or image to personalize the appearance of your status page and email notifications. |
- (Optional) Add components to show the status of individual services.
- Click Save Settings.
Add components
Components are the building blocks of your status page. Each one represents a service or feature your users care about. Some examples of components include:
- API Gateway
- Web Dashboard
- Database Cluster
- US Region Services
You can add components to your status page either on intial setup or through the status page settings:
- From your status page, click Settings and select the Components tab.
- Create individual components or a group of related components. You can associate notices with these components to reflect impact on your status page.
- Select a visualization type:
- Bars and Uptime Percentage
- Bars Only
- Component Name Only
Publish your status page
After you save your status page settings, click Launch Status Page to make the page available at its URL.
If you selected:
- Public, the page is immediately accessible to all visitors.
- Internal, access is limited to authenticated Datadog users in your organization.
Add a notice
Notices on Status Pages are carefully crafted messages posted to a public website to communicate system status. When an issue arises, you can communicate it clearly through your status page.
- From a status page, click Publish Notice to open a “Publish Status Page Notice” modal and provide:
| Field | Description |
|---|
| Title | Short, clear description of the incident
Example: Increased error rates on US region |
| Status | Current state of the incident:
- Investigating
- Identified
- Monitoring
- Resolved |
| Message (optional) | Additional details for your users
Examples: known cause, expected resolution time |
| Components impacted | One or more components impacted by the incident |
| Impact | Level of impact per component:
- Operational
- Degraded Performance
- Partial Outage
- Major Outage |
| Notify Subscribers | Toggle to send the notice to subscribers |
- Click Publish Notice.
After a notice is published, the notice:
- Appears on the Status Pages List under Active Notices.
- Updates the uptime bars for impacted components.
- Is visible in the notice history timeline.
You can post updates over time to keep users informed, and then mark the notice as Resolved.
Email subscriptions
Email subscriptions on status pages are double opt-in: users must confirm their email address before they are added as subscribers. After entering an email to subscribe, a confirmation email is sent, and the subscription is only activated after the user clicks the confirmation link.
For internal status pages, the subscription process is the same, but users must log in to the same Datadog organization to confirm their subscription and receive notifications.
Further reading
Documentation, liens et articles supplémentaires utiles:
