Analytics from Cases and Events

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Overview

Keep track of your teams’ workload by charting and creating dashboards for events, alerts, and cases.

Case Metrics

Configure case analytics

You can query Case analytics in a variety of graph widgets to analyze team productivity and identify patterns in issues. Display analytic graphs on both Dashboards and Notebooks. To get started, in the widget configuration, select Cases in the data source dropdown under the Graph your data section.

The following widgets support Case Analytics:

  • timeseries
  • top list
  • query value
  • table
  • tree map
  • pie chart
  • change
  • list

Event Metrics

Break down event metrics by source, host, service, and more. Find out where your problematic alerts are coming from and learn if your operational load is increasing or decreasing over time.

Configure event analytics

To get started, in the widget configuration, select Events in the data source dropdown under the Graph your data section.

Further Reading

Documentation, liens et articles supplémentaires utiles: