Frustration Signals

Cette page n'est pas encore disponible en français, sa traduction est en cours.
Si vous avez des questions ou des retours sur notre projet de traduction actuel, n'hésitez pas à nous contacter.

Overview

Frustration signals help you identify your application’s highest points of user friction by surfacing moments when users exhibit frustration.

RUM collects three types of frustration signals:

Rage Clicks
A user clicks on an element more than three times in a one-second sliding window.
Dead Clicks
A user clicks on a static element that produces no action on the page.
Error Clicks
A user clicks on an element right before a JavaScript error occurs.

Requirements

First, you need the Browser RUM SDK version >= 4.14.0.

To start collecting frustration signals, add the following to your SDK configuration:

DD_RUM.init({
  trackInteractions: true,
  trackFrustrations: true
})

Frustration signals require actions. Enabling trackFrustrations automatically enables trackInteractions.

Usage

Frustration signals appear as high-level data points representing sources of user frustration on the RUM Applications page. To display a list of frustration counts in the RUM Explorer, click the Options button and add a column for @session.frustration.count.

Application list

Hover over the list of browser sessions and click on a session to observe a user’s frustrated click behavior. Or, click Frustrated Sessions to access sessions with a frustration signal.

Explore the frustration signals dashboard

The Frustration Signals dashboard provides an overview of frustration levels across your application, showing you topics like the most frustrated users and pages with the highest number of frustration signals.

You can clone this dashboard and customize it to fit your needs. For more information, see Frustration Signals Dashboard.

Search for frustration signals

Search through all the data collected by RUM in the RUM Explorer to surface trends on frustration signals, analyze patterns with greater context, or export them into dashboards and monitors.

Enter a facet in the search query to start your search. Available search fields include:

Frustration Type
Find actions with frustration signals. For example, if you want to see any actions that had a rage click, add action.frustration.type:rage_click to the search query.
Frustration Count
Find sessions and views where any frustration signal occurred. For example, if you want to find any user sessions or views with at least one frustration signal, add session.frustration.count:>1 or view.frustration.count:>1 to the search query.

Sessions

Click on a session with a value in the Frustration Count column to examine the user frustration detected. You can see the type of signal (rage click, dead click, or error click) and the event timeline, which shows what occurred during the session.

Views

Click on a view to identify if a user was frustrated on a specific page with the frustration detected tag.

Frustration Signals Actions in the Events dropdown menu in the performance waterfall graph

The performance waterfall displays actions containing frustration signals.

Frustration signals detected as an action

Actions

The Actions tab displays the frustration detected tag if the selected action contains a frustration signal.

If multiple frustration signals occur in an action, they are displayed under What Happened in the action panel.

Multiple frustration signal types detected in the action under What Happened

Errors

Click on an error in the Errors tab to open a side panel with error details. You can see if a frustration signal occurred.

Errors Tab in the Actions side panel

Watch frustration signals in Session Replay

In Session Replay, you can observe a video-like replication of real user activity. Replays provide video evidence of the actions users take when they exhibit signs of frustration.

A session replay’s user journey details the events that occur in chronological order. Hover over an event to move to that point in time in the replay: for example, when a dead click occurred.

Frustration signals appear in a browser recording

For more information, see the Session Replay documentation.

Create alerts for frustration signals

You can create monitors and set alerts on frustration signals to notify you or your team if any frustration signals occur on an important page in your application.

For example, to set an alert that notifies you if any frustration signals occur on a specific page:

Create a RUM Monitor that alerts on the count of frustration signals

For more information, see the Real User Monitoring Monitor documentation.

Troubleshooting

Why is a rage click not created when a user presses a key (like Delete) on the keyboard?

Frustration signals are generated from mouse clicks, not keyboard strokes.

Why does the side panel show that a session has a different number of frustration signals than in the event timeline?

If a session is live, it is fetching information and may cause the banners to reflect a different number than those in the timeline.

Can I pick and choose what signals to track?

By enabling frustration signals, Datadog collects all three signal types by default. Contact your Customer Success Manager for more information.

To provide feedback or submit a feature request, contact Datadog Support.

Further Reading