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Overview
The External Provider Status page provides real-time visibility into the operational status of third-party services such as payment gateways, cloud platforms, and APIs. Use this page to identify performance issues early, reduce mean time to detection (MTTD), and minimize the impact of provider disruptions.
Key capabilities
External Provider Status evaluates third-party service performance by monitoring service impact rather than relying on status page updates. It uses telemetry data from your applications for earlier and more accurate detection of external provider problems.
External Provider Status shows:
- Real-time status: Monitor external provider health in a single view.
- Service dependencies: Map external providers to internal services (requires APM).
- Historical data: View 90-day performance trends and incident history.
- Alerting: Receive notifications when provider degradations occur.
To receive notifications for external provider degradations:
- Click
Notify Me in the upper right corner. - Define the notification conditions:
- Choose which provider(s) to monitor.
- Choose when to be alerted for the selected provider(s):
- Alert on any degradation.
- Alert only when degradation impacts your services.
- Set your notification preferences.
- Name the notification rule.
Supported providers
External Provider Status monitors the following third-party providers:
| External provider | API monitored |
|---|
| Amplitude | api.amplitude.com |
| Atlassian | *.atlassian.net |
| Auth0 | *.auth0.com |
| Binance | api.binance.com |
| Braintree | api.braintreegateway.com |
| Coreweave | *.coreweave.com |
| Cloudflare | api.cloudflare.com |
| Confluent | api.confluent.cloud, api.telemetry.confluent.cloud |
| Databricks | *.cloud.databricks.com |
| Envoy | api.envoy.com |
| Facebook | graph.facebook.com |
| GitHub | api.github.com |
| Hubspot | api.hubspot.com |
| Intercom | api.intercom.io |
| Mapbox | api.mapbox.com |
| Mixpanel | api.mixpanel.com |
| OpenAI | *.openai.com |
| PagerDuty | api.pagerduty.com |
| Palo Alto Networks | api.urlcloud.paloaltonetworks.com |
| Render | api.render.com |
| SendGrid | *.sendgrid.com |
| ServiceNow | *.service-now.com |
| Slack | *.slack.com |
| Snowflake | *.snowflakecomputing.com |
| SoundCloud | api.soundcloud.com |
| Splunk | *.splunkcloud.com |
| Square | connect.squareup.com |
| Stripe | api.stripe.com |
| Towerdata | api.towerdata.com |
| Twilio | api.twilio.com |
| Twitter | api.twitter.com |
| Zendesk | *.zendesk.com |
| Zoom | api.zoom.us |
AWS services
External Provider Status monitors the following AWS services through endpoints matching *.amazonaws.com:
- CloudWatch
- DynamoDB
- ELB
- ES
- Firehose
- Kinesis
- KMS
- Lambda
- RDS
- S3
- SNS
- SQS
- STS
These services are monitored in the following regions:
| AMER | EMEA | APAC |
|---|
| us-east-2 | af-south-1 | ap-east-1 |
| us-east-1 | eu-central-1 | ap-south-2 |
| us-west-1 | eu-west-1 | ap-southeast-3 |
| us-west-2 | eu-west-2 | ap-southeast-4 |
| ca-central-1 | eu-south-1 | ap-south-1 |
| ca-west-1 | eu-west-3 | ap-northeast-3 |
| us-gov-east-1 | eu-south-2 | ap-northeast-2 |
| us-gov-west-1 | eu-north-1 | ap-southeast-1 |
| sa-east-1 | eu-central-2 | ap-southeast-2 |
| me-south-1 | ap-northeast-1 |
| me-central-1 | |
| il-central-1 | |
Further Reading
Documentation, liens et articles supplémentaires utiles:
