Overview

Confluence is a team workspace where knowledge and collaboration meet. It allows teams to create, share, and collaborate on content in one place. The Datadog integration for Confluence enables you to:

• Create a postmortem in Confluence from the Incident App
• Provide Confluence page data to Bits AI

Connect Datadog to Confluence using our Connect App in the Atlassian marketplace.

Setup

Installation

1. Sign in to your Confluence Cloud account and navigate to the Atlassian Marketplace.
2. Search for the “Datadog for Confluence Cloud” app and select the version that corresponds to your Datadog site.
3. Once installed, navigate to the App Menu and click the “Configure” button.
4. Generate a one-time code.
5. Navigate to the Datadog Confluence integration tile in your Datadog account.
6. Click Add Account
7. Copy the generated code and paste it into the One-Time Code text box.
8. Click Connect to link your Datadog and Confluence Cloud accounts.

Configuration

To set up your postmortem template in Incident App:

1. Navigate to the Incident App in Datadog.
2. Go to Settings > Postmortem Templates (under any incident type).
3. Create a new template or modify an existing one.
4. Under the Save Location dropdown, select Confluence, then configure the space.
5. Your template will be used when creating postmortems from incidents.

To enable account crawling for Bits AI:

1. Navigate to the Confluence integration tile in your Datadog account.
2. Click the Gear icon for the account that you want to update and select Edit.
3. Select the Enable account crawling checkbox.
4. Click Save.

Account crawling

After connecting your Datadog account to your Confluence Cloud account, you can enable account crawling on the Confluence Cloud account. This allows the Datadog Confluence integration to read any Confluence page accessible to the user who installed the Atlassian Marketplace application. The integration stores a copy of the page’s textual information on Datadog’s servers so it can be referenced in Bits AI query results.

The integration deletes saved Confluence page data when it detects that any of the following conditions are met:

• The page no longer exists on your Confluence Cloud account.
• The user who installed the Atlassian Marketplace application loses access to that page.
• Account crawling is disabled.
• The Atlassian Marketplace application is uninstalled.

Data handling and retention

1. Access to metadata: The Datadog Confluence integration may receive Confluence metadata fields that include PII, such as owner field or revision history, when it downloads Confluence data on behalf of the customer. This metadata is not persistently stored.
2. Data synchronization: Datadog keeps its copy of a Confluence page in sync with the customer’s version. If a customer deletes personal data from a Confluence page, that data is also removed from Datadog’s copy. Datadog does not retain previous versions of a Confluence page or a maintain deltas between versions.
3. Data deletion on uninstall: If a customer uninstalls the Datadog Confluence integration or ends their relationship with Datadog, all locally stored Confluence data is deleted. This applies even if the Confluence account used for the Datadog integration still has access to the Confluence Cloud account.
4. Region-specific data storage: The Confluence data retrieved by the integration is stored only in the Datadog region where the customer’s account is located. It is not synced to other Datadog regions.

Troubleshooting

Need help? Contact Datadog support.