Zendesk user's suspension status is changed

zendesk

Classification:

attack

Tactic:

TA0005-defense-evasion

Technique:

T1562-impair-defenses

Set up the zendesk integration.

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Goal

Detect when a Zendesk user’s suspension status is changed.

Strategy

Monitor Zendesk audit logs to look for events with an @source_type value of user_setting" and message:"Suspended" or message:"unsuspended". Users can be suspended, which means that they can no longer sign in and any new support requests you receive from them are sent to the suspended tickets queue.

Triage and response

  1. Determine if the user {{@usr.name}} intended to change the user’s suspension status.