---
title: Troubleshooting
description: >-
  Common issues partners encounter with Admin Org, Trial Org provisioning, and
  customer org connections.
breadcrumbs: Docs > Partners > Multi-Tenant Usage Metering and Billing > Troubleshooting
---

> For the complete documentation index, see [llms.txt](https://docs.datadoghq.com/llms.txt).

# Troubleshooting
Datadog Partner Network DocumentationJoin Now 
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## Trial Org creation fails or returns an error{% #trial-org-creation-fails-or-returns-an-error %}

Submit the Trial Org Provisioning form again. If the error persists, contact [partner-support@datadoghq.com](mailto:partner-support@datadoghq.com) with the Trial Org name and region that failed.

## A customer org isn't appearing under an Admin Org{% #a-customer-org-isnt-appearing-under-an-admin-org %}

A customer org connects to the partner Admin Org automatically when its contract includes the partnership and is active. If a customer's org is missing, contact [partner-support@datadoghq.com](mailto:partner-support@datadoghq.com) for support.

## The Trial Org Provisioning page isn't available{% #the-trial-org-provisioning-page-isnt-available %}

This capability must be enabled on the Admin Org. Contact [partner-support@datadoghq.com](mailto:partner-support@datadoghq.com) to have it enabled.

## A partner isn't invited to a new Admin Org{% #a-partner-isnt-invited-to-a-new-admin-org %}

If a partner isn't invited after an Admin Org is created, contact [partner-support@datadoghq.com](mailto:partner-support@datadoghq.com).

## Further help{% #further-help %}

For any issue not covered above, contact [partner-support@datadoghq.com](mailto:partner-support@datadoghq.com). Include the Admin Org ID or name and, where relevant, the Trial Org ID or customer org ID.