Amazon Connect Wisdom Quick Response

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Amazon Connect Wisdom Quick Response provides a summary of predefined quick responses used in Amazon Connect Wisdom. These quick responses help agents reply faster to customer inquiries by offering ready-to-use, consistent answers. The resource includes details such as identifiers, names, and content metadata for managing and retrieving quick responses efficiently within the contact center environment.

aws.wisdom_quick_response

Fields

ID	Type	Data Type	Description
_key	core	string
account_id	core	string
channels	core	array<string>	The Amazon Connect contact channels this quick response applies to. The supported contact channel types include Chat.
content_type	core	string	The media type of the quick response content. Use application/x.quickresponse;format=plain for quick response written in plain text. Use application/x.quickresponse;format=markdown for quick response written in richtext.
created_time	core	timestamp	The timestamp when the quick response was created.
description	core	string	The description of the quick response.
is_active	core	bool	Whether the quick response is active.
knowledge_base_arn	core	string	The Amazon Resource Name (ARN) of the knowledge base.
knowledge_base_id	core	string	The identifier of the knowledge base. This should not be a QUICK_RESPONSES type knowledge base if you're storing Wisdom Content resource to it.
last_modified_by	core	string	The Amazon Resource Name (ARN) of the user who last updated the quick response data.
last_modified_time	core	timestamp	The timestamp when the quick response summary was last modified.
name	core	string	The name of the quick response.
quick_response_arn	core	string	The Amazon Resource Name (ARN) of the quick response.
quick_response_id	core	string	The identifier of the quick response.
status	core	string	The resource status of the quick response.
tags	core	hstore_csv