Amazon Connect Wisdom Knowledge Base

Amazon Connect Wisdom Knowledge Base is a managed knowledge repository that helps contact center agents quickly find relevant information during customer interactions. It integrates with Amazon Connect Wisdom to surface answers and guidance from multiple data sources, improving response accuracy and reducing handling time.

aws.wisdom_knowledge_base

Fields

TitleIDTypeData TypeDescription
_keycorestring
account_idcorestring
descriptioncorestringThe description of the knowledge base.
knowledge_base_arncorestringThe Amazon Resource Name (ARN) of the knowledge base.
knowledge_base_idcorestringThe identifier of the knowledge base. This should not be a QUICK_RESPONSES type knowledge base if you're storing Wisdom Content resource to it.
knowledge_base_typecorestringThe type of knowledge base.
namecorestringThe name of the knowledge base.
rendering_configurationcorejsonInformation about how to render the content.
server_side_encryption_configurationcorejsonThe configuration information for the customer managed key used for encryption. This KMS key must have a policy that allows kms:CreateGrant, kms:DescribeKey, kms:Decrypt/kms:GenerateDataKey permissions to the IAM identity using the key to invoke Wisdom. For more information about setting up a customer managed key for Wisdom, see Enable Amazon Connect Wisdom for your instance.
source_configurationcorejsonConfiguration information about the external data source.
statuscorestringThe status of the knowledge base summary.
tagscorehstore_csv