Support Case

This table represents the support_case resource from Amazon Web Services.

aws.support_case

Fields

TitleIDTypeData TypeDescription
_keycorestring
account_idcorestring
case_idcorestringThe support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-<i>12345678910-2013-c4c1d2bf33c5cf47</i>
category_codecorestringThe category of problem for the support case.
cc_email_addressescorearray<string>The email addresses that receive copies of communication about the case.
display_idcorestringThe ID displayed for the case in the Amazon Web Services Support Center. This is a numeric string.
languagecorestringThe language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”). You must specify the ISO 639-1 code for the <code>language</code> parameter if you want support in that language.
recent_communicationscorejsonThe five most recent communications between you and Amazon Web Services Support Center, including the IDs of any attachments to the communications. Also includes a <code>nextToken</code> that you can use to retrieve earlier communications.
service_codecorestringThe code for the Amazon Web Services service. You can get a list of codes and the corresponding service names by calling <a>DescribeServices</a>.
severity_codecorestringThe code for the severity level returned by the call to <a>DescribeSeverityLevels</a>.
statuscorestringThe status of the case. Valid values: <ul> <li> <code>all-open</code> </li> <li> <code>customer-action-completed</code> </li> <li> <code>opened</code> </li> <li> <code>pending-customer-action</code> </li> <li> <code>reopened</code> </li> <li> <code>resolved</code> </li> <li> <code>unassigned</code> </li> <li> <code>work-in-progress</code> </li> </ul>
subjectcorestringThe subject line for the case in the Amazon Web Services Support Center.
submitted_bycorestringThe email address of the account that submitted the case.
tagscorehstore_csv
time_createdcorestringThe time that the case was created in the Amazon Web Services Support Center.