---
title: AWS Support Case
description: Datadog, the leading service for cloud-scale monitoring.
breadcrumbs: Docs > DDSQL Reference > Data Directory > AWS Support Case
---

# AWS Support Case

An AWS Support Case represents a request for technical or account assistance submitted to AWS Support. It includes details such as the issue type, severity, communication history, and service context. Support cases allow users to track progress, exchange information with AWS engineers, and receive troubleshooting guidance or resolutions.

```
aws.support_case
```

## Fields

| Title                 | ID   | Type          | Data Type                                                                                                                                                                                                                                                                                  | Description |
| --------------------- | ---- | ------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ----------- |
| _key                  | core | string        |
| account_id            | core | string        |
| case_id               | core | string        | The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47                                                                                                                    |
| category_code         | core | string        | The category of problem for the support case.                                                                                                                                                                                                                                              |
| cc_email_addresses    | core | array<string> | The email addresses that receive copies of communication about the case.                                                                                                                                                                                                                   |
| display_id            | core | string        | The ID displayed for the case in the Amazon Web Services Support Center. This is a numeric string.                                                                                                                                                                                         |
| language              | core | string        | The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese ("zh"), English ("en"), Japanese ("ja") and Korean ("ko"). You must specify the ISO 639-1 code for the language parameter if you want support in that language. |
| recent_communications | core | json          | The five most recent communications between you and Amazon Web Services Support Center, including the IDs of any attachments to the communications. Also includes a nextToken that you can use to retrieve earlier communications.                                                         |
| service_code          | core | string        | The code for the Amazon Web Services service. You can get a list of codes and the corresponding service names by calling DescribeServices.                                                                                                                                                 |
| severity_code         | core | string        | The code for the severity level returned by the call to DescribeSeverityLevels.                                                                                                                                                                                                            |
| status                | core | string        | The status of the case. Valid values: all-open customer-action-completed opened pending-customer-action reopened resolved unassigned work-in-progress                                                                                                                                      |
| subject               | core | string        | The subject line for the case in the Amazon Web Services Support Center.                                                                                                                                                                                                                   |
| submitted_by          | core | string        | The email address of the account that submitted the case.                                                                                                                                                                                                                                  |
| tags                  | core | hstore_csv    |
| time_created          | core | string        | The time that the case was created in the Amazon Web Services Support Center.                                                                                                                                                                                                              |