For AI agents: A markdown version of this page is available at https://docs.datadoghq.com/ddsql_reference/data_directory/aws/aws.support_case.dataset.md. A documentation index is available at /llms.txt.

AWS Support Case

An AWS Support Case represents a request for technical or account assistance submitted to AWS Support. It includes details such as the issue type, severity, communication history, and service context. Support cases allow users to track progress, exchange information with AWS engineers, and receive troubleshooting guidance or resolutions.

aws.support_case

Fields

TitleIDTypeData TypeDescription
_keycorestring
account_idcorestring
case_idcorestringThe support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47
category_codecorestringThe category of problem for the support case.
cc_email_addressescorearray<string>The email addresses that receive copies of communication about the case.
display_idcorestringThe ID displayed for the case in the Amazon Web Services Support Center. This is a numeric string.
languagecorestringThe language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”). You must specify the ISO 639-1 code for the language parameter if you want support in that language.
recent_communicationscorejsonThe five most recent communications between you and Amazon Web Services Support Center, including the IDs of any attachments to the communications. Also includes a nextToken that you can use to retrieve earlier communications.
service_codecorestringThe code for the Amazon Web Services service. You can get a list of codes and the corresponding service names by calling DescribeServices.
severity_codecorestringThe code for the severity level returned by the call to DescribeSeverityLevels.
statuscorestringThe status of the case. Valid values: all-open customer-action-completed opened pending-customer-action reopened resolved unassigned work-in-progress
subjectcorestringThe subject line for the case in the Amazon Web Services Support Center.
submitted_bycorestringThe email address of the account that submitted the case.
tagscorehstore_csv
time_createdcorestringThe time that the case was created in the Amazon Web Services Support Center.