Connect Queue

Connect Queue in AWS represents a queue within Amazon Connect, which is a cloud-based contact center service. A queue determines how incoming customer contacts are routed to available agents, based on configuration such as priority, routing profiles, and wait time. It helps manage workloads, improve customer experience, and ensure efficient distribution of calls or chats to the right agents.

aws.connect_queue

Fields

TitleIDTypeData TypeDescription
_keycorestring
account_idcorestring
descriptioncorestringThe description of the queue.
hours_of_operation_idcorestringThe identifier for the hours of operation.
last_modified_regioncorestringThe Amazon Web Services Region where this resource was last modified.
last_modified_timecoretimestampThe timestamp when this resource was last modified.
max_contactscoreint64The maximum number of contacts that can be in the queue before it is considered full.
namecorestringThe name of the queue.
outbound_caller_configcorejsonThe outbound caller ID name, number, and outbound whisper flow.
outbound_email_configcorejsonThe outbound email address ID for a specified queue.
queue_arncorestringThe Amazon Resource Name (ARN) for the queue.
queue_idcorestringThe identifier for the queue.
statuscorestringThe status of the queue.
tagscorehstore