Connect Hours of Operation

Docs > DDSQL Reference > Data Directory > Connect Hours of Operation

Connect Hours of Operation in AWS defines the time ranges when a contact center is open to handle customer interactions. It allows you to configure specific days and hours during which agents are available, helping route contacts only within those defined periods. This ensures efficient scheduling and proper handling of customer requests.

aws.connect_hours_of_operation

Fields

ID	Type	Data Type	Description
_key	core	string
account_id	core	string
config	core	json	Configuration information for the hours of operation.
description	core	string	The description for the hours of operation.
hours_of_operation_arn	core	string	The Amazon Resource Name (ARN) for the hours of operation.
hours_of_operation_id	core	string	The identifier for the hours of operation.
last_modified_region	core	string	The Amazon Web Services Region where this resource was last modified.
last_modified_time	core	timestamp	The timestamp when this resource was last modified.
name	core	string	The name for the hours of operation.
tags	core	hstore
time_zone	core	string	The time zone for the hours of operation.