Note : This endpoint is in preview and is subject to change.
If you have any feedback, contact Datadog support .
POST https://api.ap1.datadoghq.com/api/v2/cases/{case_id}/relationships/servicenow_tickets https://api.ap2.datadoghq.com/api/v2/cases/{case_id}/relationships/servicenow_tickets https://api.datadoghq.eu/api/v2/cases/{case_id}/relationships/servicenow_tickets https://api.ddog-gov.com/api/v2/cases/{case_id}/relationships/servicenow_tickets https://api.us2.ddog-gov.com/api/v2/cases/{case_id}/relationships/servicenow_tickets https://api.datadoghq.com/api/v2/cases/{case_id}/relationships/servicenow_tickets https://api.us3.datadoghq.com/api/v2/cases/{case_id}/relationships/servicenow_tickets https://api.us5.datadoghq.com/api/v2/cases/{case_id}/relationships/servicenow_tickets
Overview Create a new ServiceNow incident ticket and link it to a case
OAuth apps require the cases_write authorization scope to access this endpoint.
Arguments Path Parameters Request Body Data (required) ServiceNow ticket creation request
Expand All
ServiceNow ticket creation data
ServiceNow ticket creation attributes
ServiceNow assignment group
ServiceNow ticket resource type
Allowed enum values: tickets
{
"data" : {
"attributes" : {
"assignment_group" : "IT Support" ,
"instance_name" : "my-instance"
},
"type" : "tickets"
}
} Response Bad Request
API error response.
Expand All
A human-readable explanation specific to this occurrence of the error.
Non-standard meta-information about the error
References to the source of the error.
A string indicating the name of a single request header which caused the error.
A string indicating which URI query parameter caused the error.
A JSON pointer to the value in the request document that caused the error.
Status code of the response.
Short human-readable summary of the error.
{
"errors" : [
{
"detail" : "Missing required attribute in body" ,
"meta" : {},
"source" : {
"header" : "Authorization" ,
"parameter" : "limit" ,
"pointer" : "/data/attributes/title"
},
"status" : "400" ,
"title" : "Bad Request"
}
]
} Unauthorized
API error response.
Expand All
A human-readable explanation specific to this occurrence of the error.
Non-standard meta-information about the error
References to the source of the error.
A string indicating the name of a single request header which caused the error.
A string indicating which URI query parameter caused the error.
A JSON pointer to the value in the request document that caused the error.
Status code of the response.
Short human-readable summary of the error.
{
"errors" : [
{
"detail" : "Missing required attribute in body" ,
"meta" : {},
"source" : {
"header" : "Authorization" ,
"parameter" : "limit" ,
"pointer" : "/data/attributes/title"
},
"status" : "400" ,
"title" : "Bad Request"
}
]
} Forbidden
API error response.
Expand All
A human-readable explanation specific to this occurrence of the error.
Non-standard meta-information about the error
References to the source of the error.
A string indicating the name of a single request header which caused the error.
A string indicating which URI query parameter caused the error.
A JSON pointer to the value in the request document that caused the error.
Status code of the response.
Short human-readable summary of the error.
{
"errors" : [
{
"detail" : "Missing required attribute in body" ,
"meta" : {},
"source" : {
"header" : "Authorization" ,
"parameter" : "limit" ,
"pointer" : "/data/attributes/title"
},
"status" : "400" ,
"title" : "Bad Request"
}
]
} Not Found
API error response.
Expand All
A human-readable explanation specific to this occurrence of the error.
Non-standard meta-information about the error
References to the source of the error.
A string indicating the name of a single request header which caused the error.
A string indicating which URI query parameter caused the error.
A JSON pointer to the value in the request document that caused the error.
Status code of the response.
Short human-readable summary of the error.
{
"errors" : [
{
"detail" : "Missing required attribute in body" ,
"meta" : {},
"source" : {
"header" : "Authorization" ,
"parameter" : "limit" ,
"pointer" : "/data/attributes/title"
},
"status" : "400" ,
"title" : "Bad Request"
}
]
} Too many requests
{
"errors" : [
"Bad Request"
]
} Code Example Copy
## default
#
# Path parameters export case_id = "f98a5a5b-e0ff-45d4-b2f5-afe6e74de504" # Curl command curl -X POST "https://api.ap1.datadoghq.com "https://api.ap2.datadoghq.com "https://api.datadoghq.eu "https://api.ddog-gov.com "https://api.us2.ddog-gov.com "https://api.datadoghq.com "https://api.us3.datadoghq.com "https://api.us5.datadoghq.com /api/v2/cases/${case_id}/relationships/servicenow_tickets " \
-H "Accept: application/json" \
-H "Content-Type: application/json" \
-H "DD-API-KEY: ${DD_API_KEY} " \
-H "DD-APPLICATION-KEY: ${DD_APP_KEY} " \
-d @- << EOF
{
"data": {
"attributes": {
"assignment_group": "IT Support",
"instance_name": "my-instance"
},
"type": "tickets"
}
}
EOF
"""
Create ServiceNow ticket for case returns "Accepted" response
"""
from datadog_api_client import ApiClient , Configuration
from datadog_api_client.v2.api.case_management_api import CaseManagementApi
from datadog_api_client.v2.model.service_now_ticket_create_attributes import ServiceNowTicketCreateAttributes
from datadog_api_client.v2.model.service_now_ticket_create_data import ServiceNowTicketCreateData
from datadog_api_client.v2.model.service_now_ticket_create_request import ServiceNowTicketCreateRequest
from datadog_api_client.v2.model.service_now_ticket_resource_type import ServiceNowTicketResourceType
body = ServiceNowTicketCreateRequest (
data = ServiceNowTicketCreateData (
attributes = ServiceNowTicketCreateAttributes (
assignment_group = "IT Support" ,
instance_name = "my-instance" ,
),
type = ServiceNowTicketResourceType . TICKETS ,
),
)
configuration = Configuration ()
configuration . unstable_operations [ "create_case_service_now_ticket" ] = True
with ApiClient ( configuration ) as api_client :
api_instance = CaseManagementApi ( api_client )
api_instance . create_case_service_now_ticket ( case_id = "case_id" , body = body )
Instructions First install the library and its dependencies and then save the example to example.py and run following commands:
DD_SITE = "datadoghq.com us3.datadoghq.com us5.datadoghq.com datadoghq.eu ap1.datadoghq.com ap2.datadoghq.com ddog-gov.com us2.ddog-gov.com " DD_API_KEY = "<DD_API_KEY>" DD_APP_KEY = "<DD_APP_KEY>" python3 "example.py"
# Create ServiceNow ticket for case returns "Accepted" response
require "datadog_api_client"
DatadogAPIClient . configure do | config |
config . unstable_operations [ "v2.create_case_service_now_ticket" . to_sym ] = true
end
api_instance = DatadogAPIClient :: V2 :: CaseManagementAPI . new
body = DatadogAPIClient :: V2 :: ServiceNowTicketCreateRequest . new ({
data : DatadogAPIClient :: V2 :: ServiceNowTicketCreateData . new ({
attributes : DatadogAPIClient :: V2 :: ServiceNowTicketCreateAttributes . new ({
assignment_group : "IT Support" ,
instance_name : "my-instance" ,
}),
type : DatadogAPIClient :: V2 :: ServiceNowTicketResourceType :: TICKETS ,
}),
})
p api_instance . create_case_service_now_ticket ( "case_id" , body )
Instructions First install the library and its dependencies and then save the example to example.rb and run following commands:
DD_SITE = "datadoghq.com us3.datadoghq.com us5.datadoghq.com datadoghq.eu ap1.datadoghq.com ap2.datadoghq.com ddog-gov.com us2.ddog-gov.com " DD_API_KEY = "<DD_API_KEY>" DD_APP_KEY = "<DD_APP_KEY>" rb "example.rb"
// Create ServiceNow ticket for case returns "Accepted" response
package main
import (
"context"
"fmt"
"os"
"github.com/DataDog/datadog-api-client-go/v2/api/datadog"
"github.com/DataDog/datadog-api-client-go/v2/api/datadogV2"
)
func main () {
body := datadogV2 . ServiceNowTicketCreateRequest {
Data : datadogV2 . ServiceNowTicketCreateData {
Attributes : datadogV2 . ServiceNowTicketCreateAttributes {
AssignmentGroup : datadog . PtrString ( "IT Support" ),
InstanceName : "my-instance" ,
},
Type : datadogV2 . SERVICENOWTICKETRESOURCETYPE_TICKETS ,
},
}
ctx := datadog . NewDefaultContext ( context . Background ())
configuration := datadog . NewConfiguration ()
configuration . SetUnstableOperationEnabled ( "v2.CreateCaseServiceNowTicket" , true )
apiClient := datadog . NewAPIClient ( configuration )
api := datadogV2 . NewCaseManagementApi ( apiClient )
r , err := api . CreateCaseServiceNowTicket ( ctx , "case_id" , body )
if err != nil {
fmt . Fprintf ( os . Stderr , "Error when calling `CaseManagementApi.CreateCaseServiceNowTicket`: %v\n" , err )
fmt . Fprintf ( os . Stderr , "Full HTTP response: %v\n" , r )
}
}
Instructions First install the library and its dependencies and then save the example to main.go and run following commands:
DD_SITE = "datadoghq.com us3.datadoghq.com us5.datadoghq.com datadoghq.eu ap1.datadoghq.com ap2.datadoghq.com ddog-gov.com us2.ddog-gov.com " DD_API_KEY = "<DD_API_KEY>" DD_APP_KEY = "<DD_APP_KEY>" go run "main.go"
// Create ServiceNow ticket for case returns "Accepted" response
import com.datadog.api.client.ApiClient ;
import com.datadog.api.client.ApiException ;
import com.datadog.api.client.v2.api.CaseManagementApi ;
import com.datadog.api.client.v2.model.ServiceNowTicketCreateAttributes ;
import com.datadog.api.client.v2.model.ServiceNowTicketCreateData ;
import com.datadog.api.client.v2.model.ServiceNowTicketCreateRequest ;
import com.datadog.api.client.v2.model.ServiceNowTicketResourceType ;
public class Example {
public static void main ( String [] args ) {
ApiClient defaultClient = ApiClient . getDefaultApiClient ();
defaultClient . setUnstableOperationEnabled ( "v2.createCaseServiceNowTicket" , true );
CaseManagementApi apiInstance = new CaseManagementApi ( defaultClient );
ServiceNowTicketCreateRequest body =
new ServiceNowTicketCreateRequest ()
. data (
new ServiceNowTicketCreateData ()
. attributes (
new ServiceNowTicketCreateAttributes ()
. assignmentGroup ( "IT Support" )
. instanceName ( "my-instance" ))
. type ( ServiceNowTicketResourceType . TICKETS ));
try {
apiInstance . createCaseServiceNowTicket ( "f98a5a5b-e0ff-45d4-b2f5-afe6e74de504" , body );
} catch ( ApiException e ) {
System . err . println ( "Exception when calling CaseManagementApi#createCaseServiceNowTicket" );
System . err . println ( "Status code: " + e . getCode ());
System . err . println ( "Reason: " + e . getResponseBody ());
System . err . println ( "Response headers: " + e . getResponseHeaders ());
e . printStackTrace ();
}
}
}
Instructions First install the library and its dependencies and then save the example to Example.java and run following commands:
DD_SITE = "datadoghq.com us3.datadoghq.com us5.datadoghq.com datadoghq.eu ap1.datadoghq.com ap2.datadoghq.com ddog-gov.com us2.ddog-gov.com " DD_API_KEY = "<DD_API_KEY>" DD_APP_KEY = "<DD_APP_KEY>" java "Example.java"
// Create ServiceNow ticket for case returns "Accepted" response
use datadog_api_client ::datadog ;
use datadog_api_client ::datadogV2 ::api_case_management ::CaseManagementAPI ;
use datadog_api_client ::datadogV2 ::model ::ServiceNowTicketCreateAttributes ;
use datadog_api_client ::datadogV2 ::model ::ServiceNowTicketCreateData ;
use datadog_api_client ::datadogV2 ::model ::ServiceNowTicketCreateRequest ;
use datadog_api_client ::datadogV2 ::model ::ServiceNowTicketResourceType ;
#[tokio::main]
async fn main () {
let body = ServiceNowTicketCreateRequest ::new ( ServiceNowTicketCreateData ::new (
ServiceNowTicketCreateAttributes ::new ( "my-instance" . to_string ())
. assignment_group ( "IT Support" . to_string ()),
ServiceNowTicketResourceType ::TICKETS ,
));
let mut configuration = datadog ::Configuration ::new ();
configuration . set_unstable_operation_enabled ( "v2.CreateCaseServiceNowTicket" , true );
let api = CaseManagementAPI ::with_config ( configuration );
let resp = api
. create_case_service_now_ticket ( "case_id" . to_string (), body )
. await ;
if let Ok ( value ) = resp {
println! ( " {:#?} " , value );
} else {
println! ( " {:#?} " , resp . unwrap_err ());
}
}
Instructions First install the library and its dependencies and then save the example to src/main.rs and run following commands:
DD_SITE = "datadoghq.com us3.datadoghq.com us5.datadoghq.com datadoghq.eu ap1.datadoghq.com ap2.datadoghq.com ddog-gov.com us2.ddog-gov.com " DD_API_KEY = "<DD_API_KEY>" DD_APP_KEY = "<DD_APP_KEY>" cargo run
/**
* Create ServiceNow ticket for case returns "Accepted" response
*/
import { client , v2 } from "@datadog/datadog-api-client" ;
const configuration = client . createConfiguration ();
configuration . unstableOperations [ "v2.createCaseServiceNowTicket" ] = true ;
const apiInstance = new v2 . CaseManagementApi ( configuration );
const params : v2.CaseManagementApiCreateCaseServiceNowTicketRequest = {
body : {
data : {
attributes : {
assignmentGroup : "IT Support" ,
instanceName : "my-instance" ,
},
type : "tickets" ,
},
},
caseId : "case_id" ,
};
apiInstance
. createCaseServiceNowTicket ( params )
. then (( data : any ) => {
console . log (
"API called successfully. Returned data: " + JSON . stringify ( data )
);
})
. catch (( error : any ) => console . error ( error ));
Instructions First install the library and its dependencies and then save the example to example.ts and run following commands:
DD_SITE = "datadoghq.com us3.datadoghq.com us5.datadoghq.com datadoghq.eu ap1.datadoghq.com ap2.datadoghq.com ddog-gov.com us2.ddog-gov.com " DD_API_KEY = "<DD_API_KEY>" DD_APP_KEY = "<DD_APP_KEY>" tsc "example.ts"