Attributes of a case type, which define a classification category for cases. Organizations use case types to model different workflows (for example, Security Incident, Bug Report, Change Request).
deleted_at
date-time
Timestamp when the case type was marked as deleted. A null value indicates the case type is active.
description
string
A detailed description explaining when this case type should be used.
emoji
string
An emoji icon representing the case type in the UI.
name [required]
string
The display name of the case type, shown in the Case Management UI when creating or viewing cases.
type [required]
enum
JSON:API resource type for case types.
Allowed enum values: case_type
default: case_type
{"data":{"attributes":{"description":"Investigations done in case management","emoji":"🕵🏻♂️","name":"Investigation"},"type":"case_type"}}
A case type that defines a classification category for cases. Each case type can have its own custom attributes, statuses, and automation rules.
attributes
object
Attributes of a case type, which define a classification category for cases. Organizations use case types to model different workflows (for example, Security Incident, Bug Report, Change Request).
deleted_at
date-time
Timestamp when the case type was marked as deleted. A null value indicates the case type is active.
description
string
A detailed description explaining when this case type should be used.
emoji
string
An emoji icon representing the case type in the UI.
name [required]
string
The display name of the case type, shown in the Case Management UI when creating or viewing cases.
id
string
Case type's identifier
type
enum
JSON:API resource type for case types.
Allowed enum values: case_type
default: case_type
{"data":{"attributes":{"deleted_at":"2019-09-19T10:00:00.000Z","description":"Investigations done in case management","emoji":"🕵🏻♂️","name":"Investigation"},"id":"aeadc05e-98a8-11ec-ac2c-da7ad0900001","type":"case_type"}}