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ddagentuser with the Windows Agent

Starting with release 6.11.0, the Core and APM/Trace components of the Windows Agent run under the ddagentuser account, created at install time, instead of running under the LOCAL_SYSTEM account, as was the case on prior versions. If enabled, the Live Process component still runs under the LOCAL_SYSTEM account.

The user ddagentuser is created at install time for the Datadog Windows Agent. When installed on an Active Directory server, the username and password must be provided to the installer. The new user is a non-privileged user. It gains the following rights during installation:

  • It can start and stop the APM and Process Agent
  • It becomes a member of the “Performance Monitor Users” group
    • Necessary to access WMI information
    • Necessary to access Windows performance counter data
  • It has local login disabled
  • It has remote login disabled
  • It has network login disabled


Installation with Group Policy

The installer changes the local group policy to allow the newly created user account, ddagentuser, to run as a service. If the domain group policy disallows that, then the installation setting is overridden, and the domain group policy has to be updated to allow the user to run as a service.

Installation in a Domain environment

The Agent installer creates the ddagentuser at install time, and then registers the service (with the randomly generated password). The user is created as a local user, even in a domain environment, so that every machine on which the Agent is installed has a unique user and password.

The exception is on domain controllers (primary and backup). There is no notion of a local user on a domain controller. Therefore, the created user becomes a domain user rather than a local one.

To support this environment, the Agent installer requires that the administrator provides a username and password under which the Agent run. The username and password are provided as properties on the installation command line, i.e.


Note: These options are honored even in a non-domain environment, if the user wishes to supply a username/password to use rather than have the installer generate one.

Installation with Chef

If you use Chef and the official datadog cookbook to deploy the Agent on Windows hosts, use version 2.18.0 or above of the cookbook to ensure that the Agent’s configuration files have the correct permissions

Agent Integrations

General Permissions

Every effort has been made to ensure that the transition from LOCAL_SYSTEM to ddagentuser is seamless. However, there is a class of problems that requires specific, configuration-specific modification upon installation of the Agent. These problems arise where the Windows Agent previously relied on administrator rights that the new Agent lacks by default.

For example, if the directory check is monitoring a directory that has specific access rights, e.g. allowing only members of the Administrators group read access, then the existing Agent currently can monitor that directory successfully since LOCAL_SYSTEM has administrator rights. Upon upgrading, the administrator must add ddagentuser to the access control list for that directory in order for the directory check to function.

Note: The same considerations apply to the log files that may be monitored by the Logs Collection features of the Agent.

JMX-based integrations

The change to ddagentuser affects your JMX-based integrations if the Agent’s JMXFetch is configured to connect to the monitored JVMs through the Attach API, i.e. if:

  1. You’re using a JMX-based integration, i.e. one of the following integrations:

  2. AND you’ve configured the integration with the process_name_regex setting instead of the host and port settings.

If you’re using the Attach API, the change in user context means that the Agent’s JMXFetch is only be able to connect to the JVMs that also run under the ddagentuser user context. In most cases, it’s recommended that you switch JMXFetch to using JMX Remote by enabling JMX Remote on your target JVMs and configuring your JMX integrations using host and port. For more information, refer to the JMX documentation.

Process check

Now that the Agent runs under ddagentuser, it does not have access to the full command line of processes running under other users and to the user of other users’ processes. This causes the following options of the check to not work:

  • exact_match when set to false
  • user, which allows selecting processes that belong to a specific user

Cassandra Nodetool integration

For the Cassandra Nodetool integration to continue working, apply the following changes to your environment:

  • Grant access to the Nodetool installation directory to the ddagentuser.
  • Set the environment variables of the Nodetool installation directory (e.g. CASSANDRA_HOME and DSCINSTALLDIR) as system-wide variables instead of variables only for the user doing the Nodetool installation.