Billing

Billing

Overview

The billing cycle begins the first of the month regardless of when you sign up. Your first month is prorated based on your actual sign-up date.

Datadog meters the count of hosts and custom metrics hourly. The billable count of hosts is calculated at the end of the month using the maximum count (high-water mark) of the lower 99 percent of usage for those hours. Datadog excludes the top 1% to reduce the impact of spikes in usage on your bill. The billable count of custom metrics is based on the average number of custom metric hours for the month. See your Usage in Datadog. Billing pages are only accessible to users with the Datadog Admin Role.

Hosts

A host is any physical or virtual OS instance that you monitor with Datadog. It could be a server, VM, node (in the case of Kubernetes), or App Service Plan instance (in the case of Azure App Service). Hosts can be instances with the Datadog Agent installed plus any AWS EC2s, GCP, Azure, or vSphere VMs monitored with Datadog integrations. Any EC2s or VMs with the Agent installed count as a single instance (no double-billing).

Non-reporting hosts (status ??? in your Infrastructure list) do not count towards billing. It could take up to 2 hours for these hosts to drop out of the Infrastructure List. Datadog retains the historical data for these hosts (paid accounts). Metrics can be graphed on a dashboard by knowing the specific host name or tags.

Containers

It is recommended that containers are monitored with a single containerized Agent per host. This Agent collects both container and host metrics. If you choose to install the Agent directly in each container, each container is counted as a host from a billing perspective. More details can be found in the Agent installation documentation.

Serverless

Datadog bills based on the sum of AWS Lambda invocations across the month for your accounts. Pro and Enterprise plans include 150,000 Indexed Spans and 5 custom metrics per million invocations. Billing for serverless APM depends on the total number of Indexed Spans exceeding the bundled quantity submitted to the Datadog APM service at the end of the month. There are no billable APM Hosts when using serverless.

Note Indexed Spans were formerly known as Analyzed Spans and renamed with the launch of Tracing Without Limits on October 20th, 2020.

For more information, see the Serverless billing page and the Datadog Pricing page.

IoT

Datadog meters the count of IoT devices hourly. The billable count of IoT devices is calculated at the end of the month using the maximum count (high-water mark) of the lower 99 percent of usage for those hours, excluding the top 1% to reduce the impact of spikes in usage on your bill.

For more information about IoT billing, see the Datadog Pricing page.

Invoices

There are two choices for payment method:

  • Credit card
  • Invoicing (ACH, wire, or check)

Credit card

If you pay by credit card, receipts are available to Administrators for previous months under Billing History. For copies of your invoice, email Datadog billing.

See Credit Card Billing for more details.

Invoicing

If you pay by check, ACH, or wire, invoices are emailed to the billing email addresses near the 10th business day of each month. If you need an additional copy, email Datadog billing. Details on where to remit payment can be found on the invoice.

To change your payment method, contact your Customer Success Manager.

Billing emails

You can set specific email addresses to receive invoices on the Biling history page under Manage Billing Emails:

Note: The email address does not need to be a team member within Datadog. For example, you could use invoices@yourcompany.com.

Contact

Question or concernContact
Dispute and credit request
Usage
Payment method change
Payment concern
General account concerns
Update contacts
Statement of account
Update billing and shipping information
success@datadoghq.com
Invoice copies
Time sensitive charge requests
Billing breakdown
Portal invitation
billing@datadoghq.com
Payment remittanceremittances@datadoghq.com
Purchase order copiespurchaseorders@datadoghq.com

Further Reading